1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us. This may include:

• Personal information (name, email address, phone number)
• Payment information (credit card details, billing address)
• Account preferences and settings
• Communication history with our support team
• Event attendance and purchase history

2. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and manage your account
• Send you confirmations, receipts, and event updates
• Provide customer support and respond to your inquiries
• Send marketing communications (with your consent)
• Improve our services and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With event organizers and venues for ticket validation and event management
• With payment processors to complete transactions
• With service providers who assist in operating our platform
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These may include:

• Essential cookies for platform functionality
• Analytics cookies to understand how you use our service
• Marketing cookies for personalized advertising
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings, though this may affect platform functionality.

6. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

To exercise these rights, please contact us at privacy@tikkets.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure, while transaction records may be kept longer for legal and tax purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tikkets.com
Phone: +1-876-555-0123
Address: Kingston, Jamaica

Data Protection Officer: dpo@tikkets.com